Refund and Exchange Policy
At Leather Arts Studio, we strive to ensure that you are completely satisfied with your purchase. Below is our detailed return and exchange policy:
30-Day Return and Exchange Policy
- Eligibility: All our products are eligible for return or exchange within 30 days from the date of purchase.
- Postage: Customers are liable to pay for the postage costs associated with any exchange.
- Sale Items: Products sold at discounted prices are not eligible for return or exchange.
Free Exchanges
- Damage or Faulty Products: Any product received that is damaged or faulty will be exchanged free of cost.
- Size-Related Fitting Issues: We offer free exchanges for size-related fitting issues.
- Refund to Store Credit: If an exchange is not feasible, we offer a refund in the form of store credit.
Exchange Limitations
- Single Exchange: We only offer a single exchange per jacket. Exchanged jackets are not eligible for further exchanges.
- Clearance and Discounted Products: These items are not eligible for exchange.
- Customised and Made-to-Measure Orders: These orders are not eligible for exchange due to their personalized nature.
Delivery and Shipping
- Delivery Time: We aim to have all orders delivered within 14 business days. However, please note that courier delays can occur, especially to remote destinations.
- No Refunds for Delays: We do not offer refunds for orders that take longer than 14 days to arrive.
If you have any further questions, please feel free to read our FAQs or contact us for assistance.
