Frequently Asked Questions
Q: What types of leather products do you offer?
A: We specialize in custom leather jackets and coats, crafted with premium quality materials and tailored to fit your specifications.
Q: Where are your products made?
A: All our products are handcrafted by skilled artisans at our studio, ensuring the highest standards of quality and craftsmanship.
Q: How can I contact Leather Arts Studio?
A: You can reach us by completing our contact form. We are also available on social media platforms for quick responses.
Ordering and Customization
Q: How do I place an order?
A: You can place an order directly on our website. For custom orders, visit our "Customize" page, upload your desired jacket picture, and provide any specific details or measurements.
Q: Can I customize my jacket?
A: Yes, we offer customization services where you can design your own jacket. Visit our "Customize" page for more details.
Q: What measurements do you need for a custom jacket?
A: We require your shoulder width, chest, waist, sleeve length, and jacket length measurements. Please refer to our detailed measurement guide for instructions.
Shipping and Delivery
Q: How long does it take to receive my order?
A: We aim to deliver all orders within 14 business days. However, please note that courier delays can occur, especially to remote destinations.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and times may vary depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.
Returns and Exchanges
Q: What is your return and exchange policy?
A: We have a 30-day return and exchange policy on all our products, starting from the date of purchase. Customers are liable for postage costs for exchanges. Sale items, clearance products, and customized orders are not eligible for return or exchange. For more details, please refer to our Return and Exchange Policy page.
Q: What should I do if I receive a damaged or faulty product?
A: If you receive a damaged or faulty product, please contact our customer service team immediately. We will arrange for a free exchange.
Q: Can I exchange a jacket for a different size?
A: Yes, we offer free exchanges for size-related fitting issues. However, we only allow a single exchange per jacket, and exchanged jackets are not eligible for further exchanges.
Gift Cards
Q: How can I purchase a gift card?
A: Gift cards can be purchased directly from our website. Choose the desired amount and proceed to checkout.
Q: How do I redeem a gift card?
A: To redeem a gift card, enter the unique code at checkout. The gift card amount will be applied to your purchase.
Q: Do gift cards expire?
A: No, our gift cards do not expire, giving the recipient ample time to find their perfect leather jacket.
Miscellaneous
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.
Q: How do I care for my leather jacket?
A: Proper care is essential to maintain the quality and longevity of your leather jacket. Please refer to our Leather Care Guide for detailed instructions.
Q: Can I visit your studio?
A: Currently, we operate as an online store. However, we occasionally host events and pop-up shops. Follow us on social media for updates on upcoming events.
If you have any other questions, please feel free to contact us by completing the form below. We’re here to help!
